Learn about On Fire University (2 mins)
teaching managers how to
HIRE, INSPIRE, & KEEP GREAT PEOPLE
- AWARD-WINNING CURRICULUM
Built upon the principles explored in management bestseller “On Fire at Work,” OFU’s powerful, interactive video-based lessons educate and entertain.
- INDIVIDUAL ONLINE TRAINING
Managers learn at their own pace, on their own device. Admins get real-time results to see opportunities for improvement.
- BOTTOM-LINE RESULTS
With a brisk pace and engaging content, OFU inspires managers of all levels to perform their best and cultivate a positive workplace culture around them.
Access starts at just $10/month per person
Experience a Free Module
RESOLVING CONFLICT
Don’t get mad, and don’t get even. Take a deep breath and follow the OTFDN system.
When an issue doesn’t call for immediate termination, rely on this simple 5-step formula to keep your cool and take control. This lesson will help you address – and correct – many nagging problems and behaviors your employees bring into the workplace without inviting drama.
Additional Resources
Great Books on This Topic
- Conflict Resolution at Work for Dummies by Vivian Scott
- Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes by Susan S. Raines
- Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst by Rick Kirschner and Rick Brinkman
Articles to Review and Share
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