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This unique online training experience will provide you with proven tactics, innovative ideas, and actionable strategies to attract, train, engage, manage, motivate, and retain great sandwich artists who will deliver “on fire performance and service” for you and in your restaurants.

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Module 1: Introduction

Creating an ON FIRE Culture

You know what you expect from your people, but do you know what they expect from you? Most employers don’t, so they struggle with low productivity and high turnover. Discover the 7 pillars of a great workplace culture and start transforming your business into a top place to work in your community – and your industry.

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Module 2: Attracting and Hiring

Get Great People Working for You

Learn how to recruit, attract, and hire the kind of people you need to grow your business. Then, train them to perform at their best from day one onward.

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Module 3: Compensation

Win the Wage Game without Going Broke

Learn three principles you can implement today to achieve long-term employee loyalty –– even if you’re not paying the highest wages in your industry.

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Module 4: Alignment

Unite Your People Around Your Mission and Values

Do your people know and show your organization’s core values? Learn how to galvanize employees with a purpose to keep them working with you and for you – not against you.

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Module 5: Atmosphere

Creating an Environment for Success

Your people ask themselves 7 crucial questions each day. Their answers determine whether they’ll show up to give their best effort, or to play games on their smartphone. Learn these 7 questions, and how to make sure their answer to each is a “YES!”

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Module 6: Growth

Personal Growth Grows Your Business

Discover the hidden reason most good employees leave in search of something better. Then, learn 5 steps to develop employees that are loyal, happy, and increasingly productive for your business.

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Module 7: Autonomy

Empower Your People to Make Powerful Decisions

Eliminate the productivity-killing micromanagement virus and discover what makes employees think, act, and take total ownership of their jobs. In this lesson, you’ll learn an easy-to-implement approach for building a culture of autonomy.

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Module 8: Communication

Use Transparency and Active Listening to Truly Connect

There are 3 specific types of information about your company that will either compel or repel your employees. In this lesson, learn how these influence employee trust and loyalty so you can keep their heads in the game.

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Module 9: Acknowledgement

Incentivize Consistent ON FIRE Performance

Behavior that’s acknowledged gets repeated. In this lesson, you’ll learn techniques for powerful recognition that will help you energize and inspire a passionate workplace.

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Module 10: Class Act

Getting Employees to Look and Act Professionally

Unprofessional behavior can poison your workplace and destroy your culture. Discover inspiring ideas to “class up” your employees’ attitudes and decisions towards their appearance, language, and manners.

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Module 11: Resolving Conflict

Resolve Behavior Problems without Drama

When an issue doesn’t call for immediate termination, rely on this simple 5-step formula to keep your cool and take control. This lesson will help you address – and correct – many nagging problems and behaviors your employees bring into your workplace without drama.

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Module 12: Up and Over Leadership

Make Your People Valued

There are 4 types of performance in the workplace, and only one of them leads to success. Learn why your employees act or react the way they do, and how to lead them to become the person they’d most like to be. It’s a win/win scenario.